Subject: let ' s talk about your home loan . dear jerry , thank you for requesting more information from quicken loans through our website . we are excited to have this chance to demonstrate our world - class customer service to you . i made an initial attempt to contact you to gather the additional information required to process your application but have not been able to get through . please reply to this message with the best time to call and the phone number you would like me to use . if it is more convenient , you can also call me direct at 800 . 226 . 6308 ext . 57531 . our phone lines are open monday - thursday , 8 : 00 am - 9 : 00 pm , friday , 8 : 00 am - 7 : 00 pm and saturday , 10 : 00 am - 4 : 00 pm ( all times eastern ) . if i am not available , one of the other loan consultants on my team will be happy to assist you . interest rates change daily . for the latest rates on our many programs you can call anytime . i look forward to working with you to complete your application . sincerely , daniel jenuwine mortgage banker phone : 800 . 226 . 6308 ext . 57531 email : daniel _ jenuwine @ quickenloans . com