r12 - 26 Aug 2010 - 18:56:04 - JacobElaYou are here: TWiki >  CSDocs Web  > EmailFAQs

Electronic Mail

What Email Clients Does The CSL Recommend?

The CSL recommends the use of Thunderbird. Other email clients are available within the department, but these are not recommended or fully-supported.

See Also:

How Do I Forward My Mail?

If mail is delivered to the IMAP server:

The CSL now has a web form you can use to set up mail forwarding. Go to http://www-auth.cs.wisc.edu, click Continue to Web Forms and use the Email management tool form. The remaining instructions on this page can be used to set up email forwarding by hand if your mail is not delivered on the IMAP server.

If mail is not delivered on the IMAP server:

Your mail can be forwarded to an address outside CS by using a .forward file. Put the address to which your mail should be forwarded into a file called .forward in your public/ directory.

On Unix systems if mail is not delivered on the IMAP server:

UNIX users should call this file ~/public/.forward.

Note: For security reasons, the .forward file must not be writable by any other user.

Use the command

    chmod 644 .forward
to set the Unix permisions.

On Windows systems if mail is not delivered on the IMAP server:

NT users should put the file in U:\public\.forward.

Note: For security reasons, the .forward file must not be writable by any other user.

Right-click and use the Properties menu to set the read-only attribute for the file, or use the command attrib +R .forward in a console window.

Reading Mail From Wiscmail.wisc.edu

To read your email from students.wisc.edu using your Computer Sciences account, you will have to change the configuration of your mail program:

pine (UNIX Only):

Edit your .pinerc to set inbox-path={wiscmail.wisc.edu/ssl/user=username}INBOX where username is your students.wisc.edu user name

Mozilla:

  1. Open Window | Mail & Newsgroups
  2. Open Edit | Mail & Newsgroups Account Settings
  3. Select Add Account; the New Account Setup wizard will start
  4. Select Email Account
  5. Enter your full name and wisc.edu address Note:This may be different from your Computer Science login
  6. Select IMAP; use wiscmail.wisc.edu as the Incoming Server
  7. Enter your students.wisc.edu username, as assigned by DoIT.
  8. Enter an Account Name; this is a label put on your mailbox within Mozilla's mail client; you can name it whatever you like
  9. Select Finish
  10. Now select Server Settings under the account name you chose in step 8. On the right side of the screen, make sure Use secure connection (SSL) is selected.
  11. You should be able to check and send e-mail at this point but you may also want to forward all of your e-mail sent to your CS account to your students account - see How Do I Forward My Mail?

How Do I Setup Vacation Mail Messages?

Vacation messages are sent through the use of the vacation program. Setup depends on where your mail is delivered:

  • If your mail is delivered on the CSL IMAP server, go to https://www-auth.cs.wisc.edu, enter the Web Forms section, and select the Email Management Tool.
  • If your mail is delivered on a Unix workstation, see below.

On UNIX systems if mail is not delivered on the IMAP server:

To setup vacation mail follow these steps:

  1. Create a message to be sent back to correspondents who send you email.
    1. 1 edit ~/public/.vacation.msg with your favorite text editor.
    2. 1 The message file should be an entire email message (including headers). For example, it might contain:
   From: bucky@cs.wisc.edu (Bucky Badger)
   Subject: I am on vacation
   Precedence: bulk

      I am on vacation until July 22. I will be reading my email every day.
                 --bucky
  1. Initialize the vacation database:
   vacation -i
  1. Arrange for a Kerberos ticket to be stashed for later use by the vacation program. Run the stashticket program:
   stashticket
Note:The Kerberos ticket that you stash has a limited lifetime. Please see Kerberos Authentication for more information.
  1. Arrange for your mail to be sent to your mail spool and to the vacation program: edit your ~/public/.forward file, using your favorite editor, and insert the following lines:
    • \username (to deliver mail to your mail spool without processing your .forward again)
    • "| /s/std/bin/runauth -a /s/std/bin/vacation username" (to also send your mail to the vacation program, which will be run with your stashed authentication). Warning: Make sure to use your user name, not ``username''
  2. Test your mail: send a mail message to yourself. You should get both the mail message, and the vacation message.

To remove the vacation program, edit your ~/public/.forward file to remove the two lines added above.

See Also:

How Do I Stop Pine From Moving The Messages In My INBOX To The Read-mail Folder?

Go to Pine's main menu by pressing the letter m anywhere in pine except while composeing a message. Then select Setup, and choose the config option. About 15 rows down there is the option read-message-folder. Edit that field and delete the read-mail entry. Then exit the config menu and save the changes. Pine should no longer try to move messages to the read-mail folder.

Mail From My Laptop Or Home Computer Was Rejected ("Relaying Denied"). How Can I Send Mail From My Laptop Or Home Computer?

Computers outside the Computer Science network can not submit mail to Computer Science mail servers for relay to non-computer science sites. This is to prevent unsolicited mass email (commonly called spam from being sent via our mail servers.

There are two solutions to this problem:

  1. Configure your mail client to use the SMTP server provided by your Internet Service Provider
  2. Configure your mail client to use the Computer Science Authenticated SMTP Server. This is especially useful for laptop users who use multiple networks.

See Also:

I'm Having Problems Receiving An Email With An Attachment

Attachments are occasionally caught by Mail-Scanner (the virus scanner used by the CSL) because they match a double extension pattern (ex. filname.doc.pdf) commonly used to hide programs that spread viruses.

The CSL follows the widely accepted best practice of not sending notifications to senders of mail that has been detected to have a possible virus.

To this end, we recommend that you:

  1. Always verify important email via another channel.
  2. Ask people you expect files from to not use double-extensions (filename.something.xyz).
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