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Contracted Support for HTCondor from the HTCondor Team

Contracted support for HTCondor is available directly from the developers, the HTCondor Team at UW-Madison.

Because many institutions utilize HTCondor as a production-level service, they have requested a more formal mechanism for support. As a result, contracted support is available. Organizations that pay for a support contract enjoy guaranteed problem resolution and faster turn-around times, as well as telephone access (in addition to email). With a support contract in place, you can send email to our high-priority email address, which is htcondor-support@cs.wisc.edu, instead of to htcondor-admin@cs.wisc.edu.

The HTCondor Maintenance Agreement describes the several different support policies that are available, as well as the fees associated with each policy. For further information, please email htcondor-support@cs.wisc.edu. The Agreement is in the following file formats: